The TELUS staff acknowledges that our do the job spans lots of Territories and Treaty areas and we've been grateful for the normal Knowledge Keepers and Elders who will be with us today, anyone who has gone before us and also the youth that encourage us.
I will not likely go into element concerning my very own frustration and anger. Suffice it to mention that right after quite a few hours about the phone, with some incredibly useful men and women, and visits to several Telus retailers, I succeeded in returning the unit and cancelling the account.
Looks like anyone dropped the ball with your Optik TV box. I would follow up with them to have this sorted out.
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Have you ever tried working with the net Chat? Go surfing to My TELUS and also the the Chat icon are going to be for the lessen ideal on the window. Respond to the questions on which kind of assistance you'll need then retain replying to your bot with "I want to talk to anyone" until eventually the bot offers up and passes the Chat to anyone.
I am looking for the telephone number to contact to talk to the agent and wanting to know whenever they can be found in the weekend. I need to make payment arrangements and tried to on chat, on the other hand they informed me I should contact.
I identified as Telus CS at 8.55AM Mountain time plus they hanged up on me, stating which i must call all through "standard office hrs". Is that this for actual?
The TELUS crew acknowledges that our operate spans a lot of Territories and Treaty regions and we're grateful for the traditional Knowledge Keepers and Elders who will be with us now, individuals who have absent ahead of us as well as the youth that inspire us.
Be aware: if the topic just isn't yet coated by TELUS Skilled Messaging, You will be delivered with a callback alternative.
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No matter, my suggestion is not to do company Using these people today as they aren't genuine about what they are presenting, and also the deals / solutions they claim a customer is able to get are, in fact, Severe misrepresentations of what is in fact available.
TELUS released our preferred and totally free Get in touch with Management element obtainable for dwelling phone and wi-fi postpaid customers nationally. Helping block nearly all auto-dialed phone calls from reaching customers.
So inefficient. An electronic mail would obtain the information across a lot easier. The subsequent agent stated sorry and can reverse the final thirty day period’s charge and cancel it. Another month A further $7. Sigh. About the phone once again about one-1/2 hour. The next consultant was defending her employer and implying I had been Incorrect. Just cost me the $340 and stop the $7 month-to-month Monthly bill and terminate the digital camera, I begged her, after which you can I finished the call. She remaining a message expressing she can not progress Using the cancellation due to the fact I hung up. At this point I’m experience bodily unwell from it. I phone all over again… forty five minutes. Be sure to, just Telus customer service close this connection now. Eventually Yet another agent confident me It might be cancelled. In total, around eleven hrs on the cellular phone because February attempting to deal with the camera return. It felt like punishment… like I’m the enemy - immediately after investing more than $forty,000 with Telus through the years and never once complained. I’m extremely patient and well mannered. My ask for was so uncomplicated. The full issue was created painfully complex and extended for months.
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Was once the leader and The rationale I happen to be a loyal Telus custiomer For many years. But This is certainly about to vary!!